FAQ2024-08-27T17:50:04+00:00

FAQ

FAQ

What types of products do you offer?2024-08-24T00:17:05+00:00

We offer a wide range of promotional products, including custom apparel, branded office supplies, tech gadgets, drinkware, bags, and more. If you have something specific in mind, we can help you find or create it!

How do I place an order?2024-08-24T00:17:00+00:00

To place an order please contact our customer service team.

Can I see a sample before placing a large order?2024-08-24T00:16:55+00:00

Yes, we offer product samples so you can see and feel the quality before committing to a larger order. Contact us to request a sample.

What file formats do you accept for artwork?2024-08-24T00:16:50+00:00

We accept high-resolution files in formats such as .AI, .EPS, .PDF, .PSD. If you’re unsure about your file format, our design team can help you ensure your artwork meets the necessary specifications.

What is your minimum order quantity?2024-08-24T00:16:46+00:00

The minimum order quantity varies depending on the product. Some items may require a minimum order of 25 units, while others could start as low as 10. Check the product details for specific requirements.

How long does it take to receive my order?2024-08-24T00:16:27+00:00

Production times vary based on the product and order size. Typically, orders are produced within 7-10 business days after artwork approval, with additional time for shipping. Rush options are available for many products.

Do you offer rush production and shipping?2024-08-24T00:16:21+00:00

Yes, we offer rush production and expedited shipping options for many of our products. If you have a tight deadline, please contact us to discuss your needs, and we’ll do our best to accommodate you.

What are your payment options?2024-08-24T00:16:15+00:00

We accept major credit cards, check, and bank transfers.

Can I track my order?2024-08-24T00:16:09+00:00

Yes, once your order has shipped, you will receive a tracking number via email. You can use this to track the delivery status of your order online.

What is your return and cancellation policy?2024-08-24T00:16:35+00:00

Because our products are custom-made, returns are generally not accepted unless there is a defect or error on our part. If you need to cancel an order, please contact us as soon as possible. Cancellation fees may apply if production has already begun.

Do you offer discounts for bulk orders?2024-08-24T00:16:00+00:00

Yes, we offer tiered pricing and discounts for bulk orders. The more you order, the more you save! Contact us for a custom quote on large orders.

How can I contact customer service?2024-08-24T00:15:54+00:00

You can reach our customer service team via phone or email. Visit our Contact Us page for detailed information.

Can I re-order products with the same design?2024-08-24T00:15:47+00:00

Absolutely! We keep your artwork on file for easy re-ordering.

Do you offer eco-friendly products?2024-08-24T00:15:34+00:00

Yes, we offer a variety of eco-friendly promotional products made from sustainable materials. Look for the eco-friendly badge in our product listings or contact us to learn more.

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